Frequently Asked Questions
How do I create a Luxclusif account?
Please send us a message through our Contact Us page.
Will wishlisting an item add it to my reservation?
No, wishlisting an item will only add it to your wish list.
How many items can I wishlist?
Any and all items that you may find interesting on our catalogue can be put on your wishlist.
Can I wishlist reserved items?
Yes, you may and you will receive an email notification once a reserved item is made available.
What if I cannot find the item I would like to include in my wishlist?
Kindly fill in this form and your account manager will check in with you for more information.
Why did an item I wishlisted disappear?
Items that have disappeared from your wishlist have been sold.
Can I download my wishlist?
Contact your account manager for assistance.
Can I request for more photos of items on my wishlist?
Yes, contact your account manager for assistance.
How do I create a reservation?
Add bags in your cart by clicking on the cart icon or preview the bag and click the add to bag button. To checkout, go to Cart and click order. An email notification will alert our team that you have reserved the products. For other arrangements, kindly contact your designated Luxclusif representative for assistance.
When can I reserve an item?
You may reserve an item if you are making an upfront purchase. For other arrangements, please contact your account manager for assistance.
Can I add a reserved item to my reservation?
Not immediately, reserved items are exclusive to a client within their reservation period.
When will my reservation expire?
Reservations expire depending on the agreement made with your account manager.
How many times can I reserve the same item?
Items may only be reserved once.
What countries do you ship to?
We are able to ship anywhere in the world, please ask your account manager for more information.
How long will it take to get my order?
All confirmed orders are processed within 48 hours and shipped by Express. Depending on the final destination, this may take from 2 to 10 working days. We will inform you if, for any unforeseeable reason, the delivery will be delayed.
What couriers do you use?
We are currently partnered with DHL and EMS. Should you have your own or prefer another courier, we are open to ship with them as well. Contact your account manager or firstname.lastname@example.org for more information.
What is your return policy?
For upfront purchases, we accept returns for store credit if your items do not sell on your platform within 30 days. For other arrangements and issues, kindly contact your account manager or email@example.com.
For other channels, please contact your account manager for assistance. We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at firstname.lastname@example.org with details of the product and the defect.
What if the tag was removed?
An item is considered sold once the security tag has been removed.
What are your payment methods?
Luxclusif normally accepts bank transfers only. For other payment methods, kindly contact your designated Upteam representative for assistance.
Can I negotiate prices?
Yes, indicate preferred prices in the comments section underneath each item on your wishlist and/or discuss further with your account manager.
Are there any additional fees I should be worried about?
No, all fees like shipping are included in the prices on our catalog unless otherwise agreed upon with your account manager.
What about duties?
Luxclusif is aware of duties arrangements in most countries in the world. Kindly contact your designated account manager for assistance.
Can I get a refund?
Yes, but only if your item has been deemed defective by our warehouse staff. From our warehouse inspection, we will appraise whether or not you will be entitled to a refund or product replacement. Should you be entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.